Online counselling is a way for you the client to engage in counselling using internet technology such as webcam or telephone.

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The availability of internet technology enables you to direct your counselling through your own chosen method of communication.

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You can choose the time, the place, and the pace of your counselling to suit your needs.

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Every effort is made to provide a safe and secure environment for your online therapy with encrypted software to secure and protect  your confidentiality.

Webcam is a way for you to see your counsellor face to face from your computer whilst engaging in therapy.

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Visually seeing your counsellor offers more of the benefits you get from face to face counselling with the added convenience of online therapy.

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Communicating through talking you hear tones in the voice, which is a way to convey empathy and with video you see nonverbal communications such as facial expressions.

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If this is your choice of communication, you will be guided to set up your own encrypted video conferencing   

account where you will meet your counsellor at a time that you and your counsellor have both previously arranged. 

The advantages of telephone counselling is non-verbal communication can be carried through your tone of voice or the pace of speech which can be picked up or sensed by your counsellor.

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A disadvantage of telephone counselling is that you need a private room where you will not be overheard.

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Online counselling offers certain benefits but there are also limitations that are worth bearing in mind when deciding which type of medium is best suited to your therapy needs.